HIPAA Privacy Notice

THIS NOTICE DESCRIBES HOW MEDICAL/HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

PLEASE REVIEW IT CAREFULLY.

This Notice of HIPAA Privacy Practices (hereafter referred to as the “Notice”) explains how medical information concerning participants in the health and benefits plan sponsored by Carrier Corporation and its subsidiaries and affiliates (collectively, “Carrier”) may be used and disclosed, and how participants can get access to this information. The Carrier-sponsored U.S. health and benefits plan (the “Plan”) is committed to the privacy of Plan participants’ Protected Health Information (“PHI”).

As used in this notice, “you” or “your” refers to an individual who is a Plan participant.

What does this Notice cover?

This Notice covers the PHI that may be collected or processed by the Plan that is subject to the U.S. Health Insurance Portability And Accountability Act of 1996 (“HIPAA”). This notice only covers health information as it may be used by the Plan. Carrier employees may provide information to Carrier in other situations, such as at company-sponsored health clinics or fitness centers or as part of workers compensation or return-to-work procedures. Information provided in those other situations is not covered by this notice. Carrier, as a whole, is not covered by HIPAA; only the Plan is a “Covered Entity,” as defined by HIPAA.

Because the Plan hires administrators to run the daily operations of the Plan, most of your PHI is held by the administrators and your providers. Generally, the Plan only holds your PHI if you contest a coverage decision and provide PHI to the Plan and/or you provide your consent for the Plan to gather PHI on your behalf for use in review of a coverage decision.

What does HIPAA require?

HIPAA requires the Plan to:

This notice provides you with information regarding:

How will the plan use or disclose your PHI?

The Plan, or third parties that assist in the administration of Plan claims, will use and disclose your PHI to carry out treatment, payment, and health care operations, as described further below. The Plan also may disclose PHI to Carrier for treatment, payment, and healthcare operations, to the extent Carrier is involved in administering the Plan.

For Treatment. The Plan may use and disclose your health information in providing you with treatment and services and coordinating your care and may disclose information to providers involved in your care. For example, the Plan might disclose information about your prior treatment to a provider to determine if a pending treatment may conflict with another treatment you are already undergoing.

For Payment. Payment includes actions to make coverage determinations and payment (such as claims management, subrogation, billing, plan reimbursement, reviews for medical necessity, utilization review and pre-authorizations). For example, the Plan may tell your physician whether you are eligible for coverage, or may share your information with a utilization review or precertification service provider.

For Health Care Operations. The Plan may use and disclose your health information as necessary for the operation of the Plan, such as quality assessment, reviewing the competence of health care professionals, premium rating, underwriting, management, and business planning, disease management, case management, conducting or arranging for medical review, and legal services and auditing functions. For example, the Plan may use information about your claims in order to audit the accuracy of a third party administrator’s claims processing functions. The Plan may not use or disclose your genetic information for underwriting purposes.

More specifically, the Plan may use or disclosure your PHI to:

With whom will the plan share your PHI?

The Plan will share your PHI with:

What are your rights regarding your PHI?

You have the right to:

To contact the Plan to exercise any of your rights, you should:

Who should you contact for further information or to make a complaint?

If you believe your privacy rights under HIPAA have been violated, you may file a complaint with the Plan or with the Secretary of the U.S. Department of Health and Human Services.

To file a complaint with the Plan, contact:

Carrier Global Corporation
Center for Intelligent Buildings
13995 Pasteur Boulevard
Palm Beach Gardens, FL 33418
Telephone: +1.855.409.9923.

Or on this secure website

To file a complaint with the U.S. Department of Health and Human Services, send your written complaint by mail to: Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F HHH Building, Washington, D.C. 20201, by fax to (617) 565-3809 or by email to [email protected].

Carrier will not retaliate against you for filing a complaint.

How will Carrier notify you if it updates this notice?

The Plan reserves the right to change this Notice and to make revised or new Notice provisions effective for all health information already received and maintained by the Plan as well as for all health information it receives in the future. The Plan will provide a copy of the revised Notice upon request. A copy of the current Notice will be posted on MyCarrier and provided upon request.

Latest update: March 06, 2020.